logo
Account help

TrustBasket Vendor account deletion

This page explains how users of the TrustBasket Vendor app can request deletion of their vendor account and associated data.

Request deletion in the app

  1. 1Sign in to the TrustBasket Vendor mobile app.
  2. 2Open Manage Account.
  3. 3Select Request account deletion. If you are the vendor super admin, this option appears as Close vendor account permanently.
  4. 4Review the warning and select Send request or Close account to confirm.
Team-member requests are sent to the vendor super admin for review. The team member's account remains active until the request is approved. A super admin should withdraw any remaining wallet balance before closing the vendor account.

What we delete

When an account deletion is completed, we delete or anonymise data that is no longer needed to operate the account. This includes the vendor profile, contact details, business profile, product or service listings, uploaded images, team-member access, device push tokens, and other account data that we are not required to retain.

What we may retain

We may retain limited account and business records, identity and KYC records, order history, wallet and payout records, transaction records, and records of disputes or support requests for up to five years after account closure. We retain this information only where needed for legal, tax, accounting, anti-money-laundering, fraud-prevention, transaction-record, dispute-resolution, or legal claims purposes. If applicable law requires a longer period, we retain only the required records for that statutory period and then delete or anonymise them.

For more information, read the TrustBasket Vendor Privacy Policy.

Need help?

If you cannot access the app or need help with a deletion request, email us from the address registered to your vendor account. We may ask you to verify your identity and your authority to act for the vendor before processing the request.

Email support@trustbasket.co