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TrustBasket Rider account deletion

This page explains how dispatch partners using the TrustBasket Rider app can request deletion of their account and associated data.

Request deletion in the app

  1. 1Sign in to the TrustBasket Rider mobile app.
  2. 2Open Profile, then select Manage account.
  3. 3Select Delete my account permanently or, for a rider linked to a vendor, Request account closure.
  4. 4Review the warning and select Delete or Send request to confirm.
A vendor-linked rider's request is sent to the vendor for action. If the vendor does not act, the rider account is deleted automatically after five days. Riders should withdraw any available wallet balance before requesting closure.

What we delete

When deletion is completed, we delete or anonymise data that is no longer needed. This includes the rider profile, contact details, availability settings, device push tokens, vehicle and profile images, and other account data that we are not legally required to retain.

What we may retain

We may retain limited account, profile, delivery and order records for up to five years after closure where needed to resolve disputes or meet legal obligations. KYC, guarantor, wallet, payout, and financial-transaction records may be retained for the period required by Nigerian legal, tax, financial, anti-money-laundering, fraud-prevention, transaction-record, dispute-resolution, and legal-claims requirements. Once retention is no longer required, the data is deleted or irreversibly anonymised.

For more information, read the TrustBasket Rider Privacy Policy.

Need help?

If you cannot access the app, email us from the address registered to your account. We may ask you to verify your identity before processing the request.

Email support@trustbasket.co