TrustBasket account deletion

Request deletion in the app

1. 1Sign in to the TrustBasket mobile app.
2. 2Open Profile, then select Manage account.
3. 3Select Delete my account permanently.
4. 4Review the warning and confirm the deletion.

What we delete

When deletion is completed, we delete or anonymise personal data that is no longer needed. This includes your profile and contact details, saved delivery addresses, device push tokens, preferences, and other account data that we are not legally required to retain.

What we may retain

We may retain limited order, wallet, payment, refund, transaction, support, dispute, and fraud-prevention records for up to five years after account deletion. These records are retained only where needed for Nigerian legal, financial, tax, accounting, anti-fraud, transaction-record, dispute-resolution, or legal-claims requirements. If applicable law requires a longer period, we retain only the required records for that statutory period and then delete or anonymise them.

For more information, read the TrustBasket Privacy Policy.